As more wellness and medspa clinics expand into functional, integrative, or direct-pay care, Zenoti’s limitations become clear. It’s optimized for service-based operations, not comprehensive medical workflows. For salons, med spas, and high-volume service businesses, it streamlines operations and supports customer loyalty programs.
But as more aesthetic and wellness clinics begin to expand into functional, integrative, or direct-pay care, Zenoti’s limits start to show. It’s built for transactions, not treatment plans. For medical professionals offering personalized, long-term care, Zenoti’s framework lacks the clinical depth and flexibility needed to support real health outcomes.
That’s where Cerbo comes in, a platform designed specifically for patient care rather than client management.
Zenoti includes basic note-taking and treatment documentation tools, ideal for aesthetic and spa procedures. But once a clinic begins offering medical-grade services—like IV therapy, BHRT, or functional health consultations; it needs advanced charting, lab integrations, and compliance tools Zenoti wasn’t designed for.
However, it stops there. Once your business starts providing medical-grade or specialty services, like IV therapy, BHRT, or functional health consultations, Zenoti can’t support the required charting, lab integration, or compliance standards. What works for a spa client doesn’t translate to a clinical patient.
Cerbo bridges that gap by giving wellness practices a system built for both care delivery and operational management, combining intuitive workflows with true clinical functionality.
Zenoti’s “notes” feature is simple and geared toward appointment summaries, not full clinical documentation. For practices offering treatments that require medical charting, protocols, or outcome tracking, that simplicity becomes a barrier.
Cerbo was built by clinicians for clinicians. Its Chart Parts system allows for reusable, configurable templates that support specialty workflows, from IV drips and hormone protocols to full integrative treatment plans. Clinics can capture everything from intake to follow-up in one place without switching between systems.
Zenoti does not include medical integrations like labs or e-prescribing, which is expected for spa software but limiting for wellness clinics expanding into functional medicine.
Cerbo integrates directly with over 60 standard and specialty labs including Genova, Evexia, and Boston Heart. It also connects with supplement dispensaries like Fullscript and Wellevate so providers can recommend and manage supplements directly within the EHR. These tools turn Cerbo into a complete clinical hub, something Zenoti was never built to be.
Zenoti’s engagement tools: loyalty programs, messaging, and marketing automations work well for client retention but aren’t built for clinical transparency or patient care coordination.
Cerbo gives patients those capabilities. Its secure portal provides full visibility into care plans, lab results, messages, and refill requests. That transparency helps clinics build stronger patient relationships while reducing administrative work.
Zenoti’s pricing is customized per business, often requiring a demo to receive a quote. While it’s suitable for enterprise-level spa chains, smaller medical practices can find the costs unpredictable once they add advanced features or multiple locations.
Cerbo’s pricing is straightforward and transparent. Clinics can choose between full-time and part-time provider options based on their volume and staffing. There are no hidden add-ons or complex bundles, just a clear structure that scales with your growth. View Cerbo’s pricing details here.
Zenoti remains a powerful system for spas and aesthetics-focused businesses, but clinics expanding into health, wellness, and integrative care need a platform designed for patient outcomes, not just appointments.
Cerbo fills that gap. It provides an EHR built for real clinical work, combining charting, billing, labs, and patient engagement in one flexible system. It’s the natural next step for wellness and med spa clinics ready to deliver true medical-grade care.
See how Cerbo helps clinics evolve from service management to full-spectrum patient care. Explore the free EHR demo or talk to our team to find the best fit for your practice.
