Running a busy medical practice requires technology that is integrated with useful tools and works with your workflow. With Cerbo and Propelr, practices get an EHR experience built to adapt to their care model rather than forcing them into rigid workflows. That means teams can streamline charting, support personalized care, and configure the systems around the way they actually work. Whether they’re focused on functional medicine, integrative care, concierge services, or direct primary care, Cerbo’s EHR is a software that can fit their clinic. Payments are a big part of that equation, and one that often gets treated as an afterthought.
When payment processing is disconnected from your EHR, the friction shows up everywhere: in staff workflows, in patient experience, and in your monthly financials. Cerbo and Propelr have partnered to address these issues directly, with a fully integrated approach to payments built for how modern medical practices operate.
Where Payment Workflows Break Down Today
Even practices leveraging industry-leading EHR platforms can still end up with a payment experience that’s more frustrating than functional. Here’s where things tend to go wrong:
- Payments happening outside the Cerbo platform, which means staff toggling between systems and manually reconciling records.
- Hidden markups and inconsistent pricing that make monthly costs hard to predict.
- Manual tracking, reconciliation, and duplicate entries that eat up time and leave room for error.
- Limited options for how patients can pay, with no easy path for subscriptions, HSA/FSA payments, or recurring billing.
- Recurring billing that’s difficult to manage, leading to missed payments and awkward follow-up conversations.
- Support that’s hard to reach and unfamiliar with your platform, leaving your busy staff to troubleshoot on their own.
- Extra friction for telemedicine, especially if your current processor doesn’t fully support virtual care or has dropped telehealth accounts entirely.
A Better Approach to Payments
Cerbo and Propelr have worked together to build a payments experience that is fully integrated within the Cerbo platform. That means everything your team needs to collect, manage, and track payments is in one place, without additional software, manual tasks, or separate logins.
What that looks like in practice:
- No switching between systems
Payment processing lives within Cerbo, so staff can handle collections without leaving the platform.
- Easier checkout with fewer manual steps
Patients can pay through the Cerbo Patient Portal, which cuts down on front desk time and reduces the need for paper invoices or phone follow-ups.
- Clear visibility into transactions and reporting
Real-time, customizable reporting gives you a full view of your payment activity without having to pull data from multiple places.
- Full support for telemedicine
Whether your practice is in-person, virtual, or a mix of both, Propelr is set up to support however you deliver care.
- Real support, always available
Propelr’s team is available 24/7 and knows both payments and the Cerbo platform, so when something comes up, you get a quick and actionable answer. - Transparent pricing with no surprises
Optimized rates, no hidden fees, and no unexpected charges showing up at the end of the month.
Thinking About Making the Switch?
Switching payment processors can feel like a bigger deal than it needs to be. A lot of Many practices assume it will be disruptive or time-consuming, and that assumption tends to keep them stuck with a setup that isn’t working for them.
The reality is that with the right support, the transition is much smoother than most people expect.
Here’s how Propelr helps:
- Guided onboarding with a dedicated point of contact walking your team through setup from start to finish.
- Guidance on transitioning your payment setup, including recurring subscriptions and memberships. In most cases Cerbo manages billing directly, so the lift is minimal — just know that a small number of subscriptions may need patient reauthorization post-migration, which we’ll help you navigate
- Propelr’s support doesn’t stop at go-live. The team stays available to answer questions, resolve issues, and help you get the most out of the integration.
Most practices are up and running quickly. And once they are, the most common reaction is that they wish they’d done it sooner.
See What You Could Save
Get a free savings analysis to see exactly what switching to Propelr would mean for your practice. No commitment, no pressure. 91% of Cerbo users who receive a quote choose to switch to Propelr.
