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How can we help?

Cerbo’s Support Team is here to support you while you do the work that matters most.
Review our help articles, watch a video, or submit a ticket here.

Still need help?

You can submit a support ticket and we’ll respond within 24-48 hours.

Meet your support team

Our support team combines clinical and technical expertise to help you get the most from Cerbo. With 10 dedicated specialists and growing, we're here to answer your questions!

Support policies

Past support webinar recordings

Access our Video Library for past webinars and office hours recordings. Use the "Office Hours" filter to find what you need.

Frequently asked questions

Does Cerbo have lab integrations?

We integrate with over 40 labs! Learn more here.

I submitted a feature request, what's the status of it?

Thank you for your idea!   Feature requests are submitted to our product backlog until it either meets the needs of our roadmap strategy and/or benefits a considerable amount of our entire customer base. We ask you to consider that not all feature requests will be accepted or qualify as a good fit for Cerbo.

Please note: The Support Team will not provide ongoing status updates on feature requests.

If I bring on new staff members, how do I get them up to speed on Cerbo?

We’re happy you’re expanding your team! Please refer to our article and video libraries to get them started. Your clinic staff should be the best resource to train new employees on the specific workflows you utilize at your clinic. Cerbo is not responsible for training new clinical staff members. However, if there are specific questions from the online help provided, please submit a ticket and we can assist.

I have questions about my invoice from Cerbo – how do I get answers?

Please send an email to billing@cer.bo and someone from our billing team will get back to you.

Focus on your patients. We'll handle the rest.

Take the final step towards enhancing your medical practice by trying out the free Cerbo demo or scheduling a personalized demo. Join thousands of satisfied healthcare practitioners using our EHR solution.

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